Last updated: 1 March 2026 | Version 3.1
Avalanche Cloud Suite (Pty) Ltd | Reg. No. 2021/123456/07
By accessing or using Avalanche Cloud Suite ("the Platform"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you are using the Platform on behalf of a company, you represent that you have authority to bind that company to these Terms. These Terms constitute a binding agreement under South African law.
Avalanche Cloud Suite provides cloud-based accounting and payroll software, including but not limited to: general ledger and chart of accounts management; invoicing, quoting, and accounts receivable; bill management and accounts payable; SARS-compliant payroll processing, PAYE, UIF, and SDL calculations; EMP201, EMP501, VAT201 filing assistance; time and attendance tracking; financial reporting and forecasting. We reserve the right to modify, suspend, or discontinue any features with reasonable notice.
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must immediately notify us of any unauthorized access at security@avalanchecloudsuite.co.za. Accounts must be registered with accurate business information. We may suspend accounts where false information is detected or where we reasonably suspect misuse.
Subscriptions are billed monthly or annually in advance. Prices are quoted in ZAR (South African Rand) unless otherwise stated. VAT at the current SARS rate is charged on all plans. Overdue accounts may result in service suspension after 7 days' written notice. Refunds for annual plans are provided on a pro-rata basis for unused months if cancelled within 30 days of renewal.
You retain full ownership of all data you input into the Platform. We act as an Operator under POPIA and process your data solely on your instructions. You grant us a limited licence to process your data to deliver the services. Upon account termination, you may export your data in CSV/PDF formats for 90 days before deletion, except where statutory retention applies.
While Avalanche Cloud Suite generates SARS-compliant returns and assists with submissions, you as the registered taxpayer remain legally responsible for the accuracy of all tax filings. We strongly recommend all SARS submissions be reviewed by a qualified accountant or tax practitioner. We cannot be held liable for penalties arising from inaccurate data provided by the user.
We target 99.9% monthly platform availability. Planned maintenance is communicated 48 hours in advance. In the event of unplanned outages exceeding 4 hours, Autopilot plan clients will receive service credits equal to one day's subscription fee per hour of downtime, up to a maximum of 30 days' credit per calendar year. This is your sole remedy for service disruptions.
To the fullest extent permitted by South African law, our aggregate liability to you for all claims arising from your use of the Platform shall not exceed the total fees paid by you in the 3 months preceding the claim. We are not liable for indirect, consequential, or special damages including loss of revenue, profits, or data arising from service interruptions.
These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be referred to the jurisdiction of the Gauteng High Court, Johannesburg Division, unless both parties agree to alternative dispute resolution through the Arbitration Foundation of Southern Africa (AFSA).
Legal: legal@avalanchecloudsuite.co.za 4th Floor, 138 West Street, Sandton, Johannesburg, 2196